Situation
My electric car is immobilised
Empty traction battery, auxiliary fault or warning: report the exact message without touching the high-voltage system.
- No app to install
- Price agreed before the work
- Number hidden until acceptance
Illustrative imageRequest roadside helpThe essentials
An electric car may be immobilised for reasons beyond running out of range. Share the displayed charge, warning messages and whether a charging cable is still connected. The professional needs the model to confirm suitable recovery equipment. Do not assume mobile charging is available.
Information to prepare
- Give the make, model and displayed charge.
- Copy the warning message without repeated attempts.
- Say whether the charging cable unlocks normally.
- Report an underbody impact, immersion or smoke.
Frequently asked questions
Do I need to know what caused the breakdown?
No. Describe what you notice; in Daba, “Not sure” is a possible choice. The professional assesses on site.
How much does assistance cost?
Agree on the price with the professional. It depends on the problem, vehicle, access and any transport distance.
Do I need to know the destination garage?
No. Start by describing the breakdown and your location. If towing is needed, add the destination when you know it.
What if no professional is available?
Daba checks availability before sending. If nobody is available in your area for this service, it tells you: you can try again a few minutes later or message support on WhatsApp.
Useful pages
Car towing and recoveryPrepare recovery to a workshop with the right vehicle and access information.
Electrical fault assistanceA dark dashboard, failed accessories or an electronic warning: collect the symptoms that can guide an inspection.
Battery assistanceUnable to start or suspect a battery issue? Share the symptoms to request suitable assistance.
Need a professional now?
Request roadside helpMessage us on WhatsAppPrice agreed with the professional before the work starts.