Content reviewed on 9 September 2026
Request deletion without signing in
To request deletion of an Allo Dépannage customer account or an Allo Dépannage Pro provider account, email contact@allodepannage.ma with the subject “Account deletion request”. You can do this without installing an app or signing in to Daba. State the phone number associated with the account and which application you use so support can locate the right record.
Verification and support response
Support must verify that the request comes from the account holder before deleting the account. Where possible, use the email address linked to the account and respond to relevant verification requests. Never send a password or OTP. The published request procedure provides for processing within 30 days at the latest and confirmation once the operation is completed.
Data covered by the request
The request concerns the authentication account and profile details: name, phone, email, photo and address where supplied. For a provider account, also specify that business activity, vehicles, availability and notification data are concerned. Support confirms the scope actually processed. Request permanent deletion only if you intend to lose access to the relevant account.
Data that may remain retained
Some transaction, invoice or commission records may need to remain to meet accounting and legal obligations. Job history may also relate to the other party involved in the service. Deletion therefore does not necessarily erase every document associated with a job. Ask support to specify the retained data, the reason and the retention period applicable to your situation.
Active job or balance to resolve
Tell support about any active job before deletion so necessary communication is not interrupted. If you are a provider with a wallet balance, request settlement before closing the account. Use the same email contact for questions about your data or the progress of your request. Support is also accessible through Daba.