Keys left inside, a jammed lock and an unrecognised electronic key are different problems. Explain what happened without forcing the door. Assistance depends on the model, the professional’s equipment and verification that you may access the vehicle. Replacement key services must be confirmed separately.
A precise location makes a clearer request.
Tabriquet, Bettana and Sala Al Jadida are distinct collection areas. Near the Bouregreg, specify which side of the river the vehicle is on rather than only naming a bridge. For access near Bab El Mrisa, include a street that vehicles can use.
Include the street, neighbourhood, traffic direction and an accessible landmark. Mention height restrictions, ramps or narrow access.
- Bab El Mrisa
- Bouregreg marina
- Rabat-Salé Airport
Information to prepare
- Provide the make, model, year and key type.
- Explain where the key and any spare are located.
- Have your identity and available vehicle documents ready.
- Immediately report anyone locked inside who is at risk.
What to watch for
A child, animal or vulnerable person locked inside and at risk from heat needs emergency assistance. Do not delay contacting emergency services to fill out a request.